Brand: Iceberg

Pouch Quantity: 25

Nicotine Strength: 20mg

Flavour: Fruit

Pouch Format: Slim

Product Type: Nicotine Pouch

UK Shipping

We dispatch goods on working days only (Monday - Friday) weekends are NOT working days. This means if you order after 1pm on friday your order is dispatched the next working day which is Monday.

• Express aims to deliver the next working day in the UK including Saturdays however please allow up 1-2 days for the order to arrive. orders are dispatched same day if ordered before 1pm.
• Standard – Delivery in 2-3 working days including Saturdays (orders are dispatched same day if ordered before 1pm)

International Shipping

Orders are dispatched on the same working day if orders are received before 1pm BST.

Express shipping will take 3-5 working days in United States and Canada. Typically shipping to Australia will take 5-7 working days.

Orders to the EU countries will typically be delivered inside of 3-5 working days.

Any fees imposed are you own responsibility, and if you to refuse to pay, the package will likely get returned to us. If we receive the goods back you can be refunded for the cost of the goods but not the shipping.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards

Partial Refunds:

Partial refunds may be granted for:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days. A £1 restocking fee applies to each item.

Exceptions:
- Items damaged
- Incorrect items sent

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at {email address}.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email to initiate the return process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.

Shipping Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Ensuring the responsible sale of our products is our top priority. To comply with legal regulations and promote safe consumption, we implement stringent age verification processes on all our product pages.

We use recognized and trusted age verification software to accurately determine the eligibility of our customers. This software aligns with industry standards and legal requirements, ensuring a seamless and secure verification process.

For our customers in the United States, the minimum age for purchase is 21 years. In the European Union and the United Kingdom, the minimum age requirement is 18 years. Upon entering the site, you will be prompted to provide information that our software will verify to confirm your age. This process is quick, secure, and mandatory for all purchases.

Your privacy and security are paramount; the age verification data is handled with the utmost confidentiality, following all relevant data protection regulations.

Thank you for your understanding and cooperation in adhering to these age verification requirements. If you have any questions or need assistance with the process, please do not hesitate to contact our customer support team.